Refund Policy

Refund Policy
At Fasta Vape Shop, we're dedicated to giving our customers excellent items and making sure they're happy with their purchases. We are aware that returns are occasionally required, nevertheless, and our refund policy is made to provide a straightforward and easy procedure.

Launching a Refund
If you would like to start a return, please email our customer service department. We are dedicated to assisting you throughout the return process and will provide exceptional support to ensure a smooth experience.

Refund Timeframe
We want your purchase to make you happy. You have 15 days from the date of your order to start the return process if, for any reason, you're not quite happy. Please contact us within this period to ensure a hassle-free return.

Return and Exchange Limitations
 To maintain fairness for all our customers, we have set the following limitations:

  • Every month, each customer is permitted one refund or exchange.

  • Refunds are only applicable to orders up to $100, excluding shipping costs.

  • For orders over $100, refunds are at the sole discretion of Fasta Vape Shop.

  • Due to individual taste preferences, we are unable to accept returns.

Return Process
Your return request will normally be processed in 1-2 business days after we receive it. A return will only be authorized if approved by our team. To proceed with a return, you must obtain written authorization from a FastaVapeShop representative. In order to guarantee a precise refund procedure, we could also ask for product feedback.

Non-Defective Returns
Please be aware that there will be a 25% restocking fee if you want to return a non-defective item, and the item must be unopened.

Product Inspection
We advise you to check your products as soon as you receive them. Returns and exchanges are only accepted for defective items, and they must be made within 15 days of the initial purchase. If the product is opened, store credit may be issued in place of a refund. Shipping costs are the customer's responsibility unless otherwise noted. Any returns or exchanges that don't follow these guidelines may be refused by Fasta Vape Shop.

Lost or Stolen Packages
 While we make every effort to ensure the safe delivery of your packages, we cannot guarantee security once the package is marked as delivered. Should you suspect that your package is lost or stolen, feel free to reach out to us at support@fastavapeshop.com for help.

Incorrect Addresses
If your package is returned due to an incorrect or incomplete address, or if it is marked "unclaimed" or "return to sender," please notify us by email. Upon receiving the returned package, our team will handle the return and process your refund. For orders with free shipping, a 25% restocking fee might be applicable. Fasta Vape Shop is committed to ensuring your return experience is straightforward and hassle-free. If you have any questions or require additional support, please feel free to contact us via email at support@fastavapeshop.com. Thank you for choosing Fasta Vape Shop!