Refund Policy
At Fasta Vape Shop, we're dedicated to giving our customers excellent items and making sure they're happy with their purchases. We are aware that returns are occasionally required, nevertheless, and our refund policy is made to provide a straightforward and easy procedure.
Launching a Refund
If you would like to start a return, please email our customer service department. We are dedicated to assisting you throughout the return process and will provide exceptional support to ensure a smooth experience.
Refund Timeframe
We want your purchase to make you happy. If you're not completely satisfied with your order, you can initiate the return process within 7 days from the date of delivery. Please contact us within this period to ensure a hassle-free return.
Return and Exchange Limitations
To maintain fairness for all our customers, we have set the following limitations:
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We only accept returns on defective items. We do not take returns on non-defective items and we have the right to refuse a refund.
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Only unopened, unused items in their original condition qualify for a return.
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Returns cannot be requested on the basis of flavour, taste or a change of mind. In those cases we are unable to offer a refund, return, replacement, money back or store credit.
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Refunds are handled on a case-by-case basis.
If Your Item Is Defective
Once a defect is confirmed, you can choose one of three outcomes:
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Replacement – we send you a new product at no additional cost, and we cover the shipping.
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Money back – we refund the value of the product itself. The shipping charge you paid and any Route package protection are not refunded (order value − shipping − Route = product value). On orders that shipped free, there is no shipping charge to deduct, so the full product value is refunded.
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Store credit – issued on the same basis as money back: the value of the product itself.
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Return postage on a confirmed defective item is paid by Fasta Vape Shop. Returns are sent back to us by mail.
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No restocking fee is charged.
Return Process
Your return request will normally be processed in 1-2 business days after we receive it. A return will only be authorized if approved by our team. To proceed with a return, you must obtain written authorization from a FastaVapeShop representative. In order to guarantee a precise refund procedure, we could also ask for product feedback.
Non-Defective Returns
Please be aware that we only accept returns on defective or incorrect items. We do not take returns on non-defective items and we reserve the right to refuse a refund. No restocking fee is charged.
Product Inspection
We advise you to check your products as soon as you receive them. Returns and exchanges are only accepted for defective items, and they must be made within 7 days after delivery. Only items that are still unopened and unused, in their original condition, qualify for a return. Return shipping is free: because we only accept returns on defective items, Fasta Vape Shop covers the cost of sending the item back and will provide you with a prepaid shipping label at no charge to you. Any returns or exchanges that don't follow these guidelines may be refused by Fasta Vape Shop.
Lost or Stolen Packages
While we make every effort to ensure the safe delivery of your packages, we cannot guarantee security once the package is marked as delivered. Should you suspect that your package is lost or stolen, feel free to reach out to us at support@fastavapeshop.com for help.
Incorrect Addresses
If your package is returned due to an incorrect or incomplete address, or if it is marked "unclaimed" or "return to sender," please notify us by email. Upon receiving the returned package, our team will handle the return and process your refund. Fasta Vape Shop is committed to ensuring your return experience is straightforward and hassle-free. If you have any questions or require additional support, please feel free to contact us via email at support@fastavapeshop.com. Thank you for choosing Fasta Vape Shop!
